Refund policy

Return & Refund Policy

Thank you for shopping at CMBH Golf.
We want you to be completely satisfied with your purchase. If you’re not happy, we’re here to help. Please review our return and refund policy below.

Do You Accept Returns?

Yes, CMBH Golf accepts returns for both defective and non-defective items within 30 days of the delivery date.

To be eligible for a return:

  • The item must be unused, in its original condition and packaging.
  • You must include the original order confirmation or packing slip.

Returns Are Accepted In The Following Situations:

  • Customer Remorse (Changed Your Mind):
    The customer is responsible for covering the return shipping cost.
  • Defective or Damaged Items:
    CMBH Golf will reimburse the return shipping cost after review and approval.

How to Initiate a Return

  1. Contact Us:
    Email email@cmbhgolf.com within 30 days of delivery to request a return.
  2. Return Authorization:
    After approval, you will receive instructions for sending your return.
  3. Package the Item:
    Securely pack the item in its original packaging, including all accessories and order details.
  4. Shipping:
  • For customer remorse, you are responsible for the return shipping cost.
  • For defective or damaged items, CMBH Golf will reimburse the return shipping upon review.
  • We recommend using a trackable shipping method for all returns.

Do You Accept Exchanges?

No, we currently do not accept exchanges.
If you received a defective or incorrect item, please initiate a return and place a new order if needed.

CMBH Golf Return Method

All returns are processed by mail.

Customers must:

  • Contact us first to receive return authorization.
  • Package the item carefully and include proof of purchase.
  • Ship the item back to:

CMBH Golf
512 Nutbush Farm Road, Henderson, NC 27537, United States

  • Use a trackable courier service for your return.

Please note: Items sent back to our address without prior return authorization will not be accepted.

Return Label Policy

  • Defective or Damaged Item?
    CMBH Golf will reimburse your return shipping cost after review.
  • Changed Your Mind?
    You must arrange and pay for your own return shipping.

Restocking Fee

No, CMBH Golf does not charge any restocking fees.

Refund Process

Once we receive and inspect your return, you will be notified by email regarding the approval or rejection of your refund.
If approved, your refund will be processed to your original method of payment within 10 business days.

Non-Refundable Items

The following items are not eligible for return or refund:

  • Customized or made-to-order products (unless defective)
  • Sale or clearance items (unless defective)

Damaged or Defective Items

If your item arrives damaged:

  1. Document the damage immediately upon delivery.
  2. Contact us within 24 hours at email@cmbhgolf.com
  3. Include clear photos and a brief description of the issue.

We will either arrange a replacement or guide you through the return process.

Order Cancellations

You may cancel your order before it is shipped at no cost.
Please email us at email@cmbhgolf.com within 24 hours of placing your order to request cancellation.
Once the order is processed or shipped, you will need to follow the return process after delivery.

Summary of Return Options

Policy Item Details
Returns Accepted Both defective and non-defective items
Exchanges Accepted No
Product Condition Must be new and unused
Return Window 30 days from delivery
Return Method By mail
Return Label Customer’s responsibility (except defective items)
Restocking Fee None
Refund Processing Time 10 business days

Contact

If you have any questions about this policy or need assistance with a return, please contact us:

Business name: CMBH Golf
Physical address: 512 Nutbush Farm Road, Henderson NC 27537, United States
Phone number: 336-675-5453
Email: email@cmbhgolf.com
Business hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)